The Ministry of Finance has launched Malaysia’s trade facilitation portal, myTRADELINK, which connects trading communities with the relevant government agencies and businesses involved in global trade and logistics. The launch was officiated by Deputy Minister of Finance YB Senator Dato’ Ir Donald Lim Siang Chai on 5 September 2012 at Sunway Resort Hotel and Spa.

An initiative of the Malaysian Government, led by the Ministry of Finance, and operated by Dagang Net Technologies Sdn Bhd, myTRADELINK is a single platform where the trade community can exchange documents required to fulfil regulatory trade processes for import, export or transit - anytime, anywhere via the Internet.

With the portal, the exchange of trade documents between the public and private sectors of the trade and logistics community are undertaken electronically in a safe, secure and efficient manner, and through a single connectivity access.

The portal (www.mytradelink.gov.my) has recently been enhanced with a fresh look-and-feel and improved user-friendly navigation to services namely eDeclare, eManifest, ePayment, ePCO, ePermit and ePermitSTA.

The portal also features value-added content on trade facilitation industry including the Trade Repository comprising such information as:

• Directory of industry players and agencies
• Trade regulations
• Permit Issuing Agencies.

With myTRADELINK, all required trade documents can be prepared, submitted, applied for, and even approved online at one single point - eliminating the need for manual transactions. Apart from facilitating trade transactions, myTRADELINK serves as a trade information hub and allows users to streamline their transactional activities.

In his speech, YB Senator Dato' Ir Donald Lim Siang Chai said myTRADELINK will be the driver to facilitate the exchange of international trade data via seamless connection or integration with the ASEAN Single Window and its other trading partners. He said he has great confidence in Dagang Net to operate myTRADELINK. In terms of connectivity, Dagang Net has serviced 156 over 173 points of entry to the country - including customs stations, ports, airports and border crossings, he added.

myTRADELINK connects users and stakeholders in trade facilitation on a single connectively access, and this has brought vast improvements to the industry, as well as contribute to increasing the country’s overall competitiveness as a trading nation.

Traders, manufacturers, importers, exporters, forwarders, shipping agents, warehouse and depot operators, transport and logistics community, banking and insurance agencies as well as Asean and international links stand to gain many benefits from MyTRADELINK. Among them are a significant reduction of manual paperwork and physical processes; and the convenient reusability of data and information that reduces the unnecessary keying in of the same data or information more than once.

Users of myTRADELINK will also benefit from the increased efficiency of data processing, release and clearance of cargo. The approval process through the various myTRADELINK services is transparent - allowing for peace of mind and reliable expectations for the next course of action.

About Dagang Net Technologies Sdn Bhd

Dagang Net (www.dagangnet.com), Malaysia’s leading e-commerce service provider, has pioneered and spearheaded initiatives aimed at creating paper-less, electronic Customs-related services to ease the facilitation and streamlining of international trading processes for the import/export, trade and logistics industries.

Set up in 1989, Dagang Net is the operator of Malaysia’s National Single Window (www.mytradelink.gov.my), which facilitates electronic Customs related transactions and duty payments, and electronic document transfer between members of its trading community made up of manufacturers, importers & exporters, forwarders, shipping agents, terminal & port operators, banks, port authorities, permit issuing agencies and Customs.

Dear Valued Customers,

We are Upgrading and Enhancing Our IT Infrastructure

Dagang Net Technologies Sdn Bhd, the operator of Malaysia’s National Single Window is undertaking a large-scale IT upgrading and enhancement initiative to support continuous improvements on the products and services, and offer added value to customers.

The initiative is a collaborative effort between us and the Ministry of Finance and receives full support from other key stakeholders such as the Ministry of International Trade and Industry, Permit Issuing Agencies and Port Operators.

With the completion of the initiative, customers can expect smoother transactions, enhanced security and data integrity, and higher assurance of business continuity. Customers will also be contributing towards sustainability resulting from the green technology used in the initiative.

The scope of the initiative covers:

1. Commissioning new servers, storage, network and security devices; and
2. Relocating of Dagang Net’s existing Primary Data Centre to the Integrated Enterprise Centre in Cyberjaya

The services that will be affected are:

This initiative started on 21 March 2012 and is expected to be completed in the third quarter this year. The exact date of the relocation of the Primary Data Centre will be notified to customers two weeks prior the actual date.

Moving forward, we seek your kind understanding and support on this initiative, which when completed aims to create value for you - our esteemed customers – with improved customer experience, enhanced security and data integrity, and higher assurance of business continuity.

In the meantime, should you have further queries, please do not hesitate to call our CARELINE at 1300 133 133.

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Penaikan Taraf dan Peningkatan Infrastruktur IT Dagang Net

Dagang Net Technologies Sdn Bhd, pengendali National Single Window Malaysia sedang melaksanakan projek menaik taraf dan peningkatan kecekapan infrastruktur IT bagi menyokong penambahbaikan yang berterusan ke atas produk dan perkhidmatan, serta menambah nilai kepada mutu produk yang ditawarkan kepada pelanggan.

Inisiatif ini adalah satu usaha kerjasama di antara Dagang Net dengan Kementerian Kewangan dan menerima sokongan penuh dari pihak berkepentingan utama yang lain seperti Kementerian Perdagangan Antarabangsa dan Industri, Agensi Pengeluaran Permit dan Pengendali Pelabuhan. Perkongsian Swasta-Awam ini dilaksanakan dengan tujuan untuk meningkatkan kecekapan persekitaran perniagaan di negara ini dan akhirnya meningkatkan daya saing Malaysia di pasaran global.

Inisiatif ini dijangka akan dapat memberi pelanggan transaksi yang lebih lancar, peningkatan keselamatan dan integriti data, dan jaminan kesinambungan perniagaan yang lebih tinggi. Pelanggan juga akan menyumbang ke arah pemeliharaan alam sekitar kerana teknologi hijau yang digunakan.

Skop inisiatif tersebut meliputi:

1. Pentauliahan server baru, penyimpanan, rangkaian dan alat-alat keselamatan; dan
2. Penempatan baru Pusat Utama Data yang sedia ada ke Integrated Enterprise Centre (IEC) di Cyberjaya

Perkhidmatan-perkhidmatan yang terlibat ialah:

Inisiatif ini telah bermula pada 21 Mac 2012 dan dijangka siap pada suku ketiga tahun ini. Tarikh sebenar perpindahan Pusat Utama Data akan dimaklumkan kepada pelanggan dua minggu sebelum tarikh sebenar.

Kami memohon pertimbangan dan sokongan anda di dalam inisiatif ini, yang mana apabila siap ianya dapat mewujudkan nilai untuk anda - pelanggan yang kami hormati - dengan pengalaman pelanggan yang lebih baik, meningkatkan integriti keselamatan dan data, dan jaminan kesinambungan perniagaan yang lebih tinggi.

Untuk sebarang pertanyaan lanjut, sila hubungi CARELINE kami di talian 1300 133 13.

Dear ePermit Customers,

We are conducting a product satisfaction survey in July 2012. You will be prompted to complete the online survey before accessing to the system. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs.